Armstrong Group of Companies
|Founder||Jud L. Sedwick|
|Headquarters||Butler, Pennsylvania, United States|
|Jay L. Sedwick
Kirby J. Campbell
Dru A. Sedwick
(President and CEO)
|Products||Cable Television, Broadband Internet, Telephone|
Number of employees
|Slogan||One Wire, Infinite Possibilities|
The Armstrong Group of Companies is a major northeastern cable, telecommunications and internet service provider, operating services in Pennsylvania, Ohio, New York, West Virginia, Kentucky, and Maryland. Armstrong Utilities, Inc. ranks among the 15 largest multi-system operators in the United States, while their Guardian Protection Services division is the United States' largest privately held security company.
Armstrong Group of Companies began in 1946 and was originally called Armstrong County Line Construction. Founded by Jud L. Sedwick, the company was headquartered in Kittanning, Armstrong County, in Pennsylvania. Together with is brother Ned, Sedwick ran two crews consisting of six men each, whose job consisted of hanging telephone lines, setting telephone poles, and clearing right of way throughout western Pennsylvania, and managed to grow the company to 12 crews by the end of their first year of operations.
In the 1950s, Armstrong began to acquire and operate independent telephone companies in the local areas, and expanded their involvement into the cable television industry in the 1960s. During the 1980s the company also began expanding into security systems, restaurant ownership, and real estate development.
Armstrong is best known in Pennsylvania, Ohio, Maryland, New York, West Virginia, and Kentucky for its digital cable services, most commonly providing television, telephone and high-speed Internet service. Currently, Armstrong Group of Companies (AGOC) employs over 2,300 people nationwide. The company's customer service and corporate offices are housed in Butler County, western Pennsylvania, with local offices scattered throughout the region and neighboring states.
In 1963, the first cable television customers of Armstrong were connected in Butler, Pennsylvania. These customers were provided with nine viewing channels. For the next 40+ years Armstrong continued to grow in western Pennsylvania and the surrounding states virtually uncontested for television service until the expansion of satellite service became more widespread. With the increase in competitors, new services emerged. Armstrong cable now offers personal video recorders (PVR), video on demand service (VOD), pay-per-view service (PPV), as well as high-definition digital programming.
Armstrong Zoom Internet
Armstrong also offers high speed broadband internet service for residential and commercial customers. Effective May 1, 2013, data allowances were implemented based on the subscriber's overall package and tier of internet service.
Armstrong Cable Telephone
Armstrong offers a cable telephone service that can be bundled with either the video or internet product, or as a stand-alone product. This service offers unlimited, nationwide calling, as well as to Canada, Puerto Rico, and Guam.
Armstrong Telephone Company
Originated in 1950 by purchasing Ritchie Telephone Company in Harrisville, West Virginia, Armstrong owns and operates independent telephone companies in West Virginia, Maryland, Pennsylvania, and New York. These local offices are set up to provide local and long-distance calling services, optional digital calling features, as well as DSL Internet services.
Awards & Recognition
2012 Best Customer Service Award
CableFAX Magazine, a leading telecommunications publication, awarded Armstrong the 2012 Best Customer Service Award for service excellence among independent cable operators nationwide.
Armstrong has been rated #1 in customer service by Consumer Reports for two years in a row. (2014 & 2015)
In 2012, Armstrong offered 2016: Obama's America for free to its customers. In that same year, Armstrong donated over $1 million in the form of "in-kind cable access" to American Crossroads, a Republican Super PAC. Armstrong also donated $40,000 to Fight for the Dream PAC, a Super PAC that opposed the re-election of Senator Bob Casey.
- "Armstrong Wins Customer Service Award | Business Journal Daily". archive.businessjournaldaily.com. Retrieved 2016-03-30.<templatestyles src="Module:Citation/CS1/styles.css"></templatestyles>
- Potter, Chris (26 October 2012). "Small-town firm enters the political big leagues". Pittsburgh City Paper. Retrieved 9 December 2013.<templatestyles src="Module:Citation/CS1/styles.css"></templatestyles>
- Gibson, Keegan (25 October 2012). "GOP Super PAC Lines Up Ad Against Casey (Watch Video)". PoliticsPA. Retrieved 9 December 2013.<templatestyles src="Module:Citation/CS1/styles.css"></templatestyles>