Hearthware Home Products
Hearthware, Inc., also known as NuWave LLC, is an American manufacturing company that focuses on products for healthy living including kitchen appliances, sporting goods and safety gear.
The company was founded by Jay S. Moon in 1997. Moon first came to the United States from Korea in 1987 and served as a product manager for LG Electronics, formerly Goldstar Co.Ltd. He began his first solo venture in 1993 when he launched IBC USA Incorporated, which supplies components to OEM household appliance manufacturers. Later, he founded Hearthware Home Products Inc.
Products
Hearthware, Inc. produces the NuWave Pro Infrared Oven, a countertop oven that combines infrared, convection, and conduction heat to cook food.
The company also makes various other culinary products, including the NuWave Precision Induction Cooktop, the NuWave Mini, NuWave Flavor-Lockers, i-Roast home coffee roaster, and the NuWave L'ovenware Baking Kit.[1]
Consumer Complaints
On 23 January 2014 the Better Business Bureau issued a consumer warning regarding Hearthware, Inc. for a variety of issues. According to Dennis Horton, the director of the Rockville, IL office of the Better Business Bureau the company has been the subject of repeated complaints regarding shipping costs and other issues:
"The single largest number of complaints allege that consumers were charged either for free products or in exorbitant shipping and processing fees associated with products they thought were free. This is a distinct pattern of complaints, which the company has not corrected. In addition, other complaint topics include: faulty product, difficulty in returning or receiving a refund, misleading advertising practices, and difficulty in contacting the company with emails and phone calls unanswered."[2][3]
