TuVox

TuVox, Inc.

File:TuVoxLogo.png
Type	Privately Held
Industry	Call Center Automation Solutions, IVR Solutions
Founded	2001
Headquarters	Cupertino, California, USA
Key people	CEO: Mark Lazar, Founders: Steven Pollock and Ashok Khosla
Products	speech recognition, speech synthesis, VXML
Slogan	Speech Within Reach
Website	www.tuvox.com

TuVox is a company that produces VXML-based telephone speech-recognition applications to replace DTMF touch-tone systems for their clients.

History

TuVox was founded in 2001 by Steven S. Pollock and Ashok Khosla, formerly of Apple Computer Corporation and Claris Corporation. Since then, TuVox has grown to over 40 employees and has US offices in Cupertino, California and Boca Raton, Florida as well as international offices in London, Vancouver and Sydney. In 2005, TuVox acquired the customers and hosting facilities of Net-By-Tel.

On July 22, 2010, West Interactive—a subsidiary of West Corporation—announced its acquisition of TuVox.

Customers

TuVox clients include 1-800-Flowers.com, AMC Entertainment, American Airlines, British Airways, M&T Bank, Canon Inc., Gateway, Inc., Motorola, Progress Energy Inc., Telecom New Zealand, Time, Inc., BECU, Virgin America and USAA.

References

Notes

• Destination CRM, April 1, 2007: Winnowing Customer Care Woes. by Coreen Bailor, Destination CRM
• ZDNet News, September 28, 2004: TuVox calls for the 'perfect' app. By Nadia Ilyin, ZDNet News
• TMCnet. September 29, 2005. TuVox Acquires NetByTel's Hosted Speech. By David Sims, TMCnet CRM Alert Columnist
• Speech Technology Magazine’s 2006 Most Innovative Solutions Awards.Canon's speech application from TuVox named “Most Innovative Solution”. Speech Technology Magazine recognizes Canon's deployment of TuVox Perfect Router as most creative in the industry.
• Speech Technology Magazine NewsBlast May 24, 2006 - Speech Technology Magazine’s Q&A with Steve Pollock, Co-founder and EVP of TuVox
• San Jose Mercury News, March 21, 2005 - 1E Tech Monday “They speak, thereby they brand. Speech recognition systems that converse with you give companies a new way to say who they are”
• Red Herring (magazine) July 18, 2005 - TuVox: Anatomy of a Deal, The inside story of how TuVox raised the cash to become an international player.
• Call Center Magazine April 1, 2006 - Is Hosting the Future of Speech?
• The Wall Street Journal June 5, 2006 - Big Tech Companies Shop for Tiny Ventures
• Press Release: West Interactive Acquires TuVox