LiveOps
 |
|
| Private | |
| Founded | January 2000 |
| Founders | Steve Doumar Doug Feirstein Wendell Brown Bill Trenchard |
| Headquarters | Scottsdale, Arizona |
|
Area served
|
Worldwide |
|
Key people
|
Vasili Triant, CEO |
|
Number of employees
|
150 |
LiveOps is a cloud call center company founded in January 2000. It was formed by the merger of Silicon Valley startup CallCast, founded by Wendell Brown and Bill Trenchard,[1] and competing startup LiveOps, founded by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida.[2][3] In 2004, the company moved its headquarters to Redwood City, CA. LiveOps has since expanded beyond phone calls to also handle social media management for customers including Pizza Hut, Coca-Cola, Electronic Arts, eBay, and Salesforce.com.[4]
Contents
History
In 2003, Florida-based LiveOps merged with California-based CallCast, renaming CallCast as LiveOps, and moving its headquarters to Redwood City, CA in 2004.[5]
In 2006, LiveOps named former eBay COO Maynard Webb as its CEO.[5]
In 2011, LiveOps named former Sybase president Marty Beard as its new CEO.[6]
In 2014, BlackBerry poached Marty Beard as their new COO[7] and LiveOps named former ShoreTel VP Vasili Triant as its new CEO.[8]
In July 2015, LiveOps relocated their headquarters from Redwood City, California to Cedar Park, Texas.[9]
In October 2015, LiveOps opens new Agent Services headquarters in Scottsdale, AZ. [10]
In December 2016, LiveOps announced, "Marlin Equity Partners to Acquire LiveOps Cloud Platform Business." [11]
LiveOps is a pioneer of the gig economy and the work-at-home virtual workforce industry.[12] As of 2016, LiveOps employs the world's largest work-at-home call agent workforce with more than 20,000 agents, and its cloud platform had processed more than one billion minutes of customer service interactions.[13][14]
Funding
LiveOps is a venture backed startup that has received over $50 million in venture capital funding.
CallCast (which merged with LiveOps) raised a $1 million Series A funding round in January 2001 with funding from Scott Banister, Wendell Brown, Reid Hoffman, Josh Kopelman, and Bill Trenchard.
LiveOps raised a $22 million Series B round in April 1, 2004 led by Menlo Ventures and CMEA Capital.
On February 13, 2007 the company raised a $28 million Series C round from Menlo Ventures, CMEA Capital, Benchmark, and Michael Dearing.
On January 27, 2014 LiveOps secured $30 million in debt financing from Comerica Bank.[15]
References
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- ↑ http://www.liveops.com/management/vasili-triant
- ↑ http://www.businesswire.com/news/home/20150730006401/en/LiveOps-Announces-Cedar-Park-Texas-Corporate-Headquarters
- ↑ http://www.liveops.com/connect/pressroom/liveops-opens-new-agent-services-headquarters
- ↑ http://www.liveops.com/connect/pressroom/marlin-equity-partners-to-acquire-liveops-cloud-platform-business
- ↑ http://ip-208-90-202-81.liveops.com/company/history.html
- ↑ http://finance.yahoo.com/news/liveops-present-exhibit-international-cloud-160000198.html
- ↑ http://www.liveops.com/agents-on-demand
- ↑ https://www.crunchbase.com/organization/liveops
