Minacs

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Minacs
Private
Founded 1981
Headquarters Oshawa, Canada
Number of locations
 35
Key people
 Anil Bhalla (CEO)
Services Customer Lifecycle Management, Marketing, Outsourcing services, Customer Experience and back office solutions
Revenue USD 512 million (consolidated)
(FY 13-14)
Number of employees
 21,000 (2014)
Website Minacs.com

Minacs is a business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada; Detroit (Farmington Hills), USA; and Bangalore, India.

With 21,000 employees (as of March 2014) and 35 operations centers in Canada, Germany, Hungary, India, Jamaica, the Philippines, the United Kingdom, and the United States, Minacs provides the manufacturing, banking, financial services, insurance, telecom, high technology, media, and entertainment, healthcare, and government and public sectors with outsourced customer life cycle, marketing, finance and accounting, procurement and IT services.[1]

History

Minacs is currently owned by an investors group led by CX Partners and Capital Square Partners.[2]

Minacs was formed in 2007 with the coming together of TransWorks, one of India’s first business process outsourcing (BPO) players, with Minacs, a North American CRM services company. The unified Aditya Birla Minacs entity was a result of the Aditya Birla Group acquiring a controlling stake in Minacs Worldwide Inc., Canada in 2006 through its TransWorks subsidiary. Minacs was founded in 1981 in Oshawa (near Toronto), Canada by Elaine Minacs. Trans Works was founded in 1999 in Mumbai, India by Rizwan Koita and Jagdish Moorjani.

Having started out as a contact center business supporting the American and Canadian automotive industries, Minacs subsequently grew its client portfolio to encompass leading banking, telecom, and technology clients. It also expanded its services portfolio from contact center to Customer Relationship Management (CRM), and added integrated marketing services by acquiring the US-based Phoenix Group in 2001.

Minacs was the first North American contact center/BPO company to achieve the ISO:9001 quality certification in 1996. Similarly, TransWorks too helped develop the Customer Operations Performance Center Incorporated (COPC Inc.) standard that benchmarks BPO performance, going on to become one of the first companies in the world to be COPC certified in 2002.[3]

Minacs integrated with PSI Data Systems, which was renamed as Aditya Birla Minacs IT Services in 2009, to strengthen its portfolio with technology-enabled customer services, and a full range of IT outsourcing services. The Aditya Birla Group had earlier acquired PSI in 2001.

File:MinacsOshawa40.jpg
Minacs' Headquarters in Oshawa, Canada

Corporate affairs

Minacs partners with global corporations in the manufacturing, retail, telecommunication, technology, media and entertainment, banking, insurance, healthcare and public sector. As on April 2014, there are 21,000 Minacs experts across 3 continents and 35 centers spanning Canada, Germany, Hungary, India, Jamaica, Philippines, the UK and USA.[4]

In 2009, Minacs opened operations centers in Vadodara (Baroda), Aurangabad, Chennai, Kolkata and Ranchi in India, to offer outsourcing services to domestic Indian clients. It announced the acquisition of London-headquartered Compass BPO in March 2010 to acquire a significant Finance and Accounting outsourcing capability.

It acquired the Minnesota-based Bureau of Collection Recovery (BCR) in June 2010 to add accounts receivable management and collections services to its portfolio.[5]

File:Location us farmington hills michigan.jpg
Minacs' Facility in Farmington Hills, Michigan

Awards and recognitions

  • Minacs named in ISG’s Breakthrough Top 10 Players for Americas.[6]
  • NelsonHall NEAT Analysis: Innovators in Customer Management Services in Retail Banking.[7]
  • NelsonHall NEAT Analysis: Leaders in Customer Management Services in Telecoms/Cable/Satellite Sector.[8]
  • Won the 2015 Frost & Sullivan Customer Service Leadership Award for North American Contact Center Outsourcing in Automotive market.[9]
  • Everest PEAK Matrix: Major Contender in Contact Center Outsourcing in Healthcare.[10]
  • Everest PEAK Matrix: Major Contender in Contact Center Outsourcing in BFSI.[11]
  • Minacs ranked among the ISG Global Outsourcing Index top 20 outsourcing provider in BPO.[12]
  • Minacs was a “Major Contender” in Everest Group’s Contact Center Outsourcing PEAK Matrix™ study.[13]
  • The company won a Silver Stevie in the Outbound Campaign of the Year category—for its Hyundai Hope on Wheels campaign.[14]
  • Training Magazine listed Minacs in its Training Top 125 for 2014 list.[15]
  • Minacs was a finalist in the Service Excellence category at the 31st Annual Ontario Business Achievement Awards.[16]

References

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[1] [2] [3] [4] [5] [6]

External links

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