Concentrix

Concentrix

Type	Outsourcing
Industry	Business services
Headquarters	Fremont, CA, United States
Number of locations	90+
Area served	Worldwide
Key people	Christopher Caldwell - President
Owner	Synnex
Number of employees	70,000+
Website	http://www.concentrix.com

Concentrix is an industry leading high-value business services company. The company’s business model relies on partnering with global clients to transform and enhance the customer experience and deliver better business outcomes. Concentrix is a wholly owned subsidiary of SYNNEX Corporation.

Customers

Concentrix serves more than 400 clients, including dozens of global brands. Most clients primarily come from ten specific industries: banking and financial services, healthcare and pharmaceutical, insurance, consumer electronics and technology, transportation and tourism, retail and e-commerce, media and communications, travel and automotive. Concentrix handles more than five hundred million transactions annually for its clients.

Operations

Concentrix operates more than 90 delivery centers and administrative facilities in 25 countries throughout North and South America, Asia-Pacific and Europe. Those centers and facilities cover approximately 5.3 million square feet. Many of Concentrix global delivery centers are COPC certified, guaranteeing they implement the best practices to manage operational efficiency, reduce costs and ensure the highest levels of service and quality.

Services and Solutions

Concentrix offers a portfolio of comprehensive solutions, technology assets, embedded analytics and end-to- end business services. Those tools are used to provide clients a holistic view of their customers’ life cycles, acquire, support and renew customer relationships, automate and optimize processes and maximize the value of every customer interaction. Services are provided to clients’ customers worldwide in more than 40 languages by a diverse staff of more than 70,000. The services are supported by proprietary technology to enable efficient and secure customer contact through various methods, including voice, chat, web, email, social media and digital print.

Leadership

Christopher Caldwell is President of Concentrix Corporation and has served in this capacity since February 2014. He previously served as President of Concentrix Corporation from June 2012 to February 2014, Senior Vice President and General Manager of Concentrix Corporation from March 2007 to June 2012, and Senior Vice President, Global Business Development from March 2007 to June 2012. Chris joined SYNNEX in 2004 as Vice President, Emerging Business through the acquisition of EMJ Data Systems Ltd.

Awards and Recognitions

Concentrix has been recognized as a leader in the business services industry through a number of awards and recognitions. They include analyst awards from Gartner, HFS, Everest Group, NelsonHall and Novarcia. Concentrix’s industry awards include Stevies, Golden Peacock, IAOP Global Outsourcing 100, Contact Center World, Golden Globe Tigers, Greentech CSR and Top 100 Cisco.